Friday, July 07, 2006
In search of a rewarding career
Today I had a job interview. The position I applied for isn't full-time. However, it is in promotions, something I think I'd enjoy. I'd get to work with people in a fast-paced environment. If hired, I'd be on call. But it's a job, and I have to start somewhere.
My interview was at a casino. I live in a major city, but this was the first time I had ever set foot into a casino. Once inside, I gazed in amazement at the flashing lights and the crowds, but only for a few moments. I stayed focused and headed for human resources.
Once there, I completed the second half of an online application. (I completed the first part of the application, my work and education profile, at home.) In the HR office, I answered about 25 questions designed to determine if I have good customer service skills.
I train others in customer service, so I think I did all right on the questionnaire. But I admit to lying on one question. The question: Has anyone ever told you that you talked too much? I answered NO. :-)
Later, I participated in a group interview with others.
I learned a lot today. When people are gambling away their fortunes in a casino, it's important to have employees who smile all the time, treat guests like they're VIPs, and maintain a high-energy environment. Projecting fun is first and foremost in every casino.